Job Inside Sales Account Executive

The Company: Kinter is a family business obsessed with making retail display hardware easier for our customers. We’ve been manufacturing and distributing retail display hardware for over 40 years. Our approach to business is simple — treat each other and our customers like family.

Summary/Objective:
The Inside Sales Account Executive plays a pivotal role in our sales team, managing a diverse portfolio of customer accounts with a focus on building strong relationships. This role encompasses quoting, placing, and tracking orders, following up on order statuses, and addressing customer needs to ensure satisfaction. A significant aspect of this position involves engaging in strategic cold calling to identify new opportunities and expand customer reach. The pay range for this role is fixed at $75,000 to $95,000 annually, commensurate with experience. This role is also eligible for a year-end performance bonus.

Essential Functions:

• Manage customer accounts, ensuring satisfaction and addressing needs promptly.
• Conduct both warm and cold calls to generate leads, build relationships, and maintain customer engagement.
• Assist other sales team members with their customers as needed.
• Handle quoting, follow up on order statuses, and track outstanding quotes to uncover additional customer needs.
• Conduct discovery to identify new opportunities, expand market reach, and upsell additional services such as kitting and labeling.
• Respond to product inquiries and process RFQs generated through the company website, marketing campaigns, or other channels.
• Confirm and process orders received through phone, email, or other communication methods as needed.
• Manage the sales process by tracking open orders, resolving issues, and ensuring a seamless customer experience.
• Build a pipeline by prospecting for new opportunities and nurturing existing client relationships.
• Maintain accurate records of sales activities in the CRM system.
• Develop a thorough understanding of the product catalog and leverage it to provide tailored customer solutions.
• Collaborate with internal teams, including the sales team, warehouse, and operations, to ensure smooth order fulfillment.
• Other duties as assigned.

Required Skills/Abilities:

• Bachelor’s degree in Sales, Business, Marketing, or related field required.
• Minimum of two years of sales or account management experience required.
• Detail-oriented with strong organizational and problem-solving skills.
• Excellent customer service, phone, and written communication abilities.
• Proficiency with CRM systems and a commitment to teamwork.

Preferred Education and Experience:

• Experience with fasteners, hardware distribution, or similar industries is a plus.
• Familiarity with CRM tools or additional sales certifications is advantageous.

Supervisory Responsibilities:

• None

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Adjusting or moving objects up to 15 pounds
• Ability to make repetitive movements of the wrists and/or fingers, bending, or squatting.

Work Environment:

• This position is on-site, and the candidate will work indoors in a temperature-controlled environment.

Travel:

• None

The Location: Kinter is located on the outskirts of Waukegan, just minutes from Gurnee and Wadsworth. Office and warehouses are located off IL Route 41, which makes the commute easy from surrounding towns.

Why Join Our Team?

• Be part of a dedicated, family-owned business with a proven track record of success and a deep commitment to its employees.
• Enjoy generous Paid Time Off (PTO) and paid holidays to maintain a healthy work-life balance.
• Benefit from comprehensive medical, dental, and vision insurance—100% covered for the employee by Kinter, with no payroll deductions.
• Secure your future with our fully employer-funded pension plan (contributions start after 1 year, fully vested after 5 years, with no deductions from your paycheck).
• Unlock long-term growth potential and opportunities to advance within the company.